An Advocate of Quality
We take quality and integrity seriously. Our Quality and Ethics Team oversees all aspects of process, quality and ethics for Eurofins Consumer Products Assurance, ensuring we remain an organization independent from buying agencies, trading companies, and factories.
Quality
We have established an internal Continuous Improvement Programme (CIP) to train, assess, analyse the performance of our team and their procedure and programme knowledge regularly. We combine e-learning, field assessment, online tests and other critical attributes to measure the performance of our frontline teams systematically through KPIs.
Ethics
Our comprehensive and stringent ethics policies are built around four pillars to ensure we maintain the highest levels of morality and transparency in everything Eurofins CPA does:
- Anti-corruption
- Impartiality
- Integrity
- Ethics
By providing ethics courses to our own teams, conducting factory surveys, crosschecking assessments and monitoring corruption attempts through KPIs, we cultivate a culture of ethical practices and behaviour throughout Eurofins CPA.
Process
We are proud of our approach to process management. Our quality management system (QMS) is comprised of four critical elements:
- Internal system to manage controlled documents
- Continuous review and update of internal policies and SOP
- Quality management system specifications
- Confidentiality
For matters relating to quality, please email cpa_quality@eurofins.com.
For matters relating to integrity/ethics, please email cpa_ethics@eurofins.com.
Alternatively, you can contact Eurofins CPA Integrity at below channels:
China
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Hotline: +86 156 2607 0857
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WeChat EF CPA Integrity
Worldwide
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Hotline: +852 9681 9978
- Online Form (click here) or scan the code below
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WhatsApp EF CPA Integrity
All information received will be processed confidentially and fairly.
