Impartiality and Integrity
Eurofins Consumer Products Assurance (Eurofins CPA) provides to its customers impartial, independent, objective and expert services such as quality inspection and auditing by:
- Providing and Maintaining high expertise/professionalism of its employees/partners
- Keeping the organization independent from buying agencies, trading companies, and factories
- Allocating Eurofins CPA resources exclusively based on needed skills and availabilities,
- Refusing any kind of consultancy service for factories, suppliers or buying agencies.
- Ensuring the confidentiality of data (such as factories’ performances, factories database, confidential customer/factories information, inspection/audit reports…)
- Applying a Zero Tolerance Policy in terms of integrity and ethics
Through its Human Resources Policy, Eurofins CPA and its subsidiaries develop internal promotion and facilitate the personal career development of all employees.
Any inspector/auditor/manager who operates on behalf of Eurofins CPA or its subsidiaries should commit themselves to Eurofins CPA Code of Ethics which focuses on:
- Anti-corruption
- Confidentiality
- Anti-fraud
- Transparency
Every Eurofins CPA employee/partner will be regularly evaluated on their adhesion to Eurofins CPA Integrity Policy. Also, employees/partners are encouraged to provide feedback about any kind of incident that could happen while operating.
The Department of Process, Ethics & Quality is in charge to deploy Eurofins CPA Integrity Policy, perform regular training sessions and implement the necessary control procedures to ensure its daily application. This Department can terminate a working contract if any strong pieces of evidence of a violation of Eurofins CPA Integrity Policy.
Any kind of complaint, appeal and feedback from customers, Eurofins CPA employees/partners, factories, suppliers or buying agencies will be directly managed, investigated and recorded by this department, independently from The Operations Department.
Moreover, Eurofins CPA’s commercial and marketing strategy is based on transparency, fair marketing, and antitrust laws.
For matters relating to quality, please email cpa_quality@eurofins.com.
For matters relating to integrity/ethics, please email cpa_ethics@eurofins.com.
Alternatively, you can contact Eurofins CPA Integrity at below channels:
China
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Hotline: +86 156 2607 0857
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WeChat: Search EF CPA Integrity or scan the code below to connect
Worldwide
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Hotline: +852 9681 9978
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Online Form (click here) or scan the code below
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WhatsApp: Search EF CPA Integrity or scan the code below to connect
All information received will be processed confidentially and fairly.
