Culture of Positivity and Employee Development

by Tim Blouch, PSS Director of Organizational Development

Since its inception in 2002, PSS Insourcing Solutions has built its world-class reputation on delivering exemplary service to clients. The source of this success can be  attributed to the quality of people that work within the organization; they are top notch and some of the best people in the industry. PSS President and Global Head, Beth DiPaolo, continues to remind the team that if we “Find great people and take great care of them, they will take great care of our clients.” Therefore, the development of staff, through formalized succession, fuels growth and continues to be a key strategic priority for PSS.

PSS starts with reinforcing a Culture of Positivity and focuses on employee development and recognition. Both its PSS Organizational Development Team and Leadership work together to reinforce this through required and elective training both offered centrally through live on-line platforms for all to participate globally in addition at each site.

Some of the most impactful programs that are offered by the PSS Organizational Development Team include:

• A full range of core and technical courses (GMP, documentation, safety, analytical chemistry, biochemistry, cell biology, microbiology, Empower 3, IT)
• Learnings for individual contributors (Onboarding, Positivity/PSS Culture, PSS Four Pillars Program, Seven Habits of Highly Effective People, Strength Finder, DiSC, Signature Service)
• Leadership Programs (Leadership at Lancaster, New Leader Onboarding, Succession, EI 360, Monthly Leader Sessions, Team Effectiveness, Coaching, Situational Leadership)

Although PSS has a fairly aggressive staff development program internally, PSS is fully committed to expanding it beyond its current scope. Beth adds, “We know that if we continue to place a strong emphasis on the development and growth of our people, we will rise to even greater heights in the coming years.”