Replace Your External Contracting Service with On-Site Expertise:
A PSS Case Study
Client's Challenge
A major consideration of every company's manufacturing process is to ensure that all manufacturing, clean room, and GMP areas are well maintained, fit for purpose, and meet stringent sanitation requirements. A client was using an external contracting service to perform Aseptic Cleaning of their manufacturing suites; however, the client began to experience serious quality compliance issues with the vendor, such as missed tasks and unresponsive service, resulting in downtime in the manufacturing suites.
Our Solution
By switching to Eurofins PSS Insourcing Solutions (PSS) network of companies, the client received an insourced managed provider solution with GMP technical expertise. Eurofins PSS quickly established and managed a core team of PSS employees who were trained by PSS leadership on GMP regulatory compliance and ensured the PSS team were working in compliance with the client quality system. PSS leadership was able to provide consistency of work by tracking and reporting operational excellence through metrics. PSS on-site leaders ensure that our clients are receiving the best possible service and mitigate against any co-employment issues. Our PSS senior leadership ensures on-site leaders and teams are cared for to deliver superlative service.
Results
After strategic discussions with our client to fully understand their needs, priorities, and expectations, PSS quickly established a team with on-site leadership to support the client’s 7-day operations. The PSS team managed on-site services to provide the highest quality Aseptic Cleaning and maintenance of the manufacturing suites, ensuring continuity and compliance of available suites while maximizing operations.
Keys to our Success
Eurofins PSS Insourcing Solutions’ key differentiator is its philosophy of finding great people, taking great care of them so they in turn will take great care of our clients. PSS creates a culture of positivity that inspires. We provide comprehensive benefits, training, career development, and rewards and recognition, ensuring increased retention and consistency in the work performed. We ensure this strong and consistent service by:
- Establishing a measurable process for quality service
- Having a formalized training plan for all employees
- Understanding the needs of our clients backed by nearly 20 years of experience
- On-site leadership ensuring business needs are achieved and service expectations are surpassed
- Soliciting client feedback and conducting strategic Business Review meetings
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